Cancellation Policy

1. Introduction

At Silni, we strive to provide the best service experience. This Cancellation Policy outlines the terms and conditions for canceling services, subscriptions, and bookings made through www.silni.ai.

2. Cancellation of Services

• Customers may cancel their service subscription or booking by providing written notice via email to info@silni.ai
• Cancellation requests must be submitted at least 15 working days before the renewal date or scheduled service to avoid charges
• Some services may have specific cancellation terms outlined in their respective agreements or terms of use

3. Refund Eligibility

Refunds for canceled services are subject to the following conditions:

• Cancellations made within [Insert Timeframe] before the service commencement may be eligible for a full refund
• Cancellations made after the specified timeframe may be subject to partial or no refunds
• Subscription fees are non-refundable once the billing cycle has started

4. No-Show Policy

If a customer fails to show up for a scheduled service without prior cancellation, no refund will be issued.

5. Modifications and Rescheduling

• Customers may request to modify or reschedule a booked service, subject to availability and prior notice of at least 15 working days
• If rescheduling is not possible, the cancellation terms will apply

6. Exceptions

• In cases of unforeseen circumstances (e.g., medical emergencies, natural disasters), exceptions may be made at Silni's discretion
• Supporting documentation may be required for such exceptions

7. Contact Us

For any cancellation-related inquiries, please contact us at:

• Email: info@silni.ai
• Address: Bahsas, Tripoli, Lebanon Ghanem bldg, 1st floor